Refund Policy

1. Merchant of Record

All payments for FinalDrop subscriptions are processed by our third-party Merchant of Record. This means the Merchant of Record is responsible for billing, collecting payment, and issuing refunds on our behalf. Your payment receipts and invoices will be issued by the Merchant of Record.

2. Free Plan

The Free plan is available at no cost. No refund is applicable.

3. Pro Plan — 14-Day Refund Window

If you upgrade to the Pro plan and are not satisfied, you may request a full refund within 14 days of your first charge.

After the 14-day window, refunds are not available for the current billing period. You may cancel your subscription at any time to prevent future charges, and you will retain access to Pro features until the end of your paid period.

4. No Partial Refunds

We do not offer partial refunds for unused portions of a subscription period, except within the 14-day window described above or where required by applicable law.

5. How to Request a Refund

To request a refund, please email us at support@finaldrop.io with the subject line "Refund Request" and include:

• The email address associated with your FinalDrop account
• Your order or receipt number (found in your billing email)
• The reason for your refund request (optional, but helpful)

We aim to respond to all refund requests within 2 business days. Approved refunds are processed by our Merchant of Record and typically appear on your statement within 5–10 business days.

6. Exceptions

In cases of suspected fraud, abuse of the refund policy, or violation of our Terms of Service, we reserve the right to deny refund requests.

7. Contact

For any billing or refund inquiries, contact us at support@finaldrop.io.